FAQs
What is your quality guarantee?
If your order arrives with any printing defects or is damaged during shipping, we will replace it with a new item. Please note that we do not offer free replacements due to poor quality image uploads, misspelled words, or slight color differences.
My order arrived damaged. What should I do?
If your order arrives with any printing defects or is damaged during shipping, take pictures of the damage or defect and contact us at customercare@dreamcollage.com within 14 days of receiving your order. Include your name and order number. Our customer care team will reach out to assist!
Can I change or cancel an order?
Once an order is placed it is sent directly to our print shop, so it can not be changed or canceled.
I ordered multiple items but only received one. Where is the rest of my order?
We work with multiple printing partners, so it can happen that your items are shipped separately; this helps speed up delivery. Don't worry! You will get all the items you ordered.
Where do you ship to?
Currently we only ship to the United States. However, we plan to expand and ship globally soon! You can sign up to our email list or create a customer account to be informed of exciting updates.
What kind of materials do you use?
That's a great question! DreamCollage products are made with responsibly sourced and sustainable materials. Our printed paper products are made from paper and wood from sustainably managed forests with a sustainable forest management system in place.